Privacy & Legal

This Privacy Policy describes how tena.com.au, tena.co.nz, TENA SmartCare Family Care App (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. We abide by the Australian Privacy Principles under the Privacy Act 1988 (Cth) in Australia, and the Information Privacy Principles contained in the New Zealand Privacy Act 1993 and the Health Information Privacy Code 1994 in New Zealand (each a “Privacy Act”).  

Contact 

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at tena.anz@essity.com or by mail using the details provided below: 

Essity Australasia Pty Ltd (ABN: 55 005 442 375), 32 Westall Road, Springvale VIC 3171, AUSTRALIA.  

Essity Australasia Ltd (Co Number: 1470756), Level 2, 103 Carlton Gore Road, Newmarket Auckland 1023 NEW ZEALAND.   

Collecting Personal Information 

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why. 

  • Device information 
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. 
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. 
  • Disclosure for a business purpose: shared with our processor Shopify and Google Analytics. 
  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. 
  • Order information 
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 
  • Source of collection: collected from you. 
  • Disclosure for a business purpose: shared with our processor Shopify and Independence Australia, and We Are Engine. 
  • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. 
  • Customer support information 
  • Purpose of collection: to provide customer support. 
  • Source of collection: collected from you 
  • Disclosure for a business purpose:  shared with our internal customer support team. 
  • Personal Information collected: name, email address, payment information, order history, and phone number. 

Sharing Personal Information 

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example: 

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 
  • We may share your data with Google and Meta for targeted advertising and remarketing purposes. 

Behavioural Advertising 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example: 

  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). 
  • We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in. 

 

 

 

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by: 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/. 

Cookies 

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. 

We use the following cookies to optimize your experience on our Site and to provide our services. 

[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ] 

Cookies Necessary for the Functioning of the Store 

Name 

Function 

Duration 

_ab 

Used in connection with access to admin. 

2y 

_secure_session_id 

Used in connection with navigation through a storefront. 

24h 

_shopify_country 

Used in connection with checkout. 

session 

_shopify_m 

Used for managing customer privacy settings. 

1y 

_shopify_tm 

Used for managing customer privacy settings. 

30min 

_shopify_tw 

Used for managing customer privacy settings. 

2w 

_storefront_u 

Used to facilitate updating customer account information. 

1min 

_tracking_consent 

Tracking preferences. 

1y 

c 

Used in connection with checkout. 

1y 

cart 

Used in connection with shopping cart. 

2w 

cart_currency 

Used in connection with shopping cart. 

2w 

cart_sig 

Used in connection with checkout. 

2w 

cart_ts 

Used in connection with checkout. 

2w 

cart_ver 

Used in connection with shopping cart. 

2w 

checkout 

Used in connection with checkout. 

4w 

checkout_token 

Used in connection with checkout. 

1y 

dynamic_checkout_shown_on_cart 

Used in connection with checkout. 

30min 

hide_shopify_pay_for_checkout 

Used in connection with checkout. 

session 

keep_alive 

Used in connection with buyer localization. 

2w 

master_device_id 

Used in connection with merchant login. 

2y 

previous_step 

Used in connection with checkout. 

1y 

remember_me 

Used in connection with checkout. 

1y 

secure_customer_sig 

Used in connection with customer login. 

20y 

shopify_pay 

Used in connection with checkout. 

1y 

shopify_pay_redirect 

Used in connection with checkout. 

30 minutes, 3w or 1y depending on value 

storefront_digest 

Used in connection with customer login. 

2y 

tracked_start_checkout 

Used in connection with checkout. 

1y 

checkout_one_experiment 

Used in connection with checkout. 

session 

checkout_session_lookup 

Used in connection with checkout. 

3w 

checkout_session_token_<<token>> 

Used in connection with checkout. 

3w 

identity-state 

Used in connection with customer authentication. 

24h 

identity-state-<<token>> 

Used in connection with customer authentication. 

24h 

identity_customer_account_number 

Used in connection with customer authentication. 

12w 

Reporting and Analytics 

Name 

Function 

Duration 

_landing_page 

Track landing pages. 

2w 

_orig_referrer 

Track landing pages. 

2w 

_s 

Shopify analytics. 

30min 

_shopify_d 

Shopify analytics. 

session 

_shopify_s 

Shopify analytics. 

30min 

_shopify_sa_p 

Shopify analytics relating to marketing & referrals. 

30min 

_shopify_sa_t 

Shopify analytics relating to marketing & referrals. 

30min 

_shopify_y 

Shopify analytics. 

1y 

_y 

Shopify analytics. 

1y 

_shopify_evids 

Shopify analytics. 

session 

_shopify_ga 

Shopify and Google Analytics. 

session 

customer_auth_provider 

Shopify analytics. 

session 

customer_auth_session_created_at 

Shopify analytics. 

session 

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. 

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. 

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org. 

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above. 

Do Not Track 

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. 

Changes 

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. 

Complaints 

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above. 

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:  https://www.oaic.gov.au/consumer-data-right/consumer-data-right-complaints/how-to-make-a-consumer-data-right-complaint  

 

Last updated: 05 June 2023